It is your responsibility to ensure this is correct. Any re-directions of delivery due to errors will be charged.
If you gave an incorrect address, and we are notified within 72 hours we will assist in having goods retrieved but ultimately the responsibility lies with the purchaser to collect their order.
DELIVERY BY COURIER
IF YOU HAVE NOT GIVEN 'LEAVE SAFE' INSTRUCTIONS AND YOU ARE NOT IN WHEN DELIVERY IS ATTEMPTED THE ORDER WILL BE TAKEN TO THE NEAREST DROP SHOP FOR YOU TO COLLECT. If not collected within 5 days goods will be returned to us. Please see FAILED DELIVERIES below.
Using your PAYPAL account address
The agreement between you and PayPal and us and PayPal requires deliveries to be sent to the address you have registered in PayPal. This will overwrite any other address stored in your Lawnsmith account. Therefore, if you need deliveries to go to any address other than those used in PayPal you will need to pay by card. If a delivery needs to be redirected because the address stored in PayPal is incorrect you may have another delivery charge. If this causes goods to be delivered to an incorrect address, and we are notified within 72 hours we will assist in having them retrieved but ultimately the responsibility lies with the purchaser to collect their order.
Deliveries need to be signed for though our carrier is authorised to leave goods with a close neighbour if you are out. If you want to take responsibility for your delivery being left safely at your address or with a named close neighbour or prevent goods being left with a neighbour then you can pass these instructions to the carrier when you receive delivery emails or via their app. This does not apply to Royal Mail.
Warning: If you pass leave safe or delivery instructions to the carrier then you become responsible for the delivery and collection of your order from the time you advise our carrier to make such a delivery. Therefore please ensure your instructions are clear and specific e.g. In the green bin is specific, green bin isn't. If goods are to be left exposed to the weather you are responsible for any problems that may cause to your order.
DROP SHOPS and COLLECTION POINTS
We cannot accept responsibility for goods that are delivered to 'drop shops' or collection points. If you arrange for your order to be sent to one then you become responsible for the delivery and collection of your order from the time you advise our carrier to make such a delivery.
If a delivery fails due to an incorrect address or none collection from a drop shop or delivery point AND the goods are sent back to us by the carrier then you will be refunded your order value in full less the delivery return costs. This also applies when cancelling your order due to being notified of additional carriage charges owing to an incorrect address being given at the time of ordering. Standard courier return charge is £10.
DAMAGED OR INCORRECT GOODS
You must inspect and report by email any damage to goods or errors within 24 hours of delivery. We are not responsible if you apply goods that are incorrect or unsuitable for your lawn.
You must take pictures of the packaging, package label and damage to goods to aid your claim and keep all packaging until the claim is concluded. We are then only too happy to take appropriate steps to correct the problem quickly and at no charge.
Prices include VAT.
The price you pay is the price displayed on this website at the time we receive your order, except in the instance where an error has occurred with the price or product information shown on the website, at which time you will be notified of the issue and the transaction will be cancelled. In the event that an error is discovered with the price of any goods you have ordered:
- We will inform you as soon as we can and complete a refund via the original tender type.
- If you cancel your order and have already paid for the goods we will give you a full refund.
- In the event that we are unable to contact you we will treat the order as cancelled.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. This includes drop shops. This must be in writing by email. If your cancellation is made after goods have been acquired please see Returns & Refunds below.
Any new item that is faulty should be notified within 24 hours. Items in use that fail within the warranty period should be notified as soon as possible and within the warranty period.
We will then replace or refund whichever is most appropriate. If goods are needed to be returned you should undertake this and we will refund you our standard carriage charge on receipt. Please see Returns below for more details.
RETURNS and REFUNDS
On rare occasions you may want to return an item. We will do everything to assist in this matter but it is your responsibility for ensuring we are notified of this byany time up to 14 calendar days after the day on which the goods were received. You then have a further 14 days in which to return the goods. A full refund will be made, including delivery charges if applicable, subject to the criteria below:-
- Equipment, tools, hardware and safety products should be unused, in original condition, with their packaging and documents. If not a reduced refund will be made. Used goods will normally only be refunded at 50% of purchase price.
- Perishables (seed, fertiliser, pesticides) must remain sealed in their original packaging. Opened packages can suffer moisture penetration and contamination (accidental or otherwise) and cannot therefore be returned.
- You must take every care to ensure returns are not damaged in transit. We recommend you insure goods against this possibility.
- You are responsible for the return delivery cost.
Return Address: Lawnsmith Ltd, 1A The Depot, Silcoates Street, Wakefield. WF2 0DX. Returns Form & Label
Refunds will be made promptly and normally within 3 days of receipt and inspection of the returned goods. If you have doubts that goods are suitable for returning pleaseus prior to returning them.
We reserve the right to substitute a similar suitable product of equal or greater value should the item ordered be unavailable.
RELIANCE ON INFORMATION POSTED & DISCLAIMER
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
The content displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business
- loss of profits or contracts
- loss of anticipated savings
- loss of data
- loss of goodwill
- wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKS FROM OUR SITE
COMMUNICATING VIA OUR ONLINE SERVICES
On our site we have various forms and methods for you to write to us with your questions and also to send pictures. We reserve the right to publish these for the benefit of our wider audience. These will always be published anonymously unless you give permission for some or all of your details to be published.
JURISDICTION AND APPLICABLE LAW
LAWNSMITH is a UK registered trade mark. Please visit the IPO for classes.
Thank you for visiting our site.