We only delivery to United Kingdom, Isle of Man, Jersey, Guernsey and Republic of Ireland.
For more detail please see 'Charges and destinations' at the bottom of the page.
When will my order arrive?
We normally dispatch within 2 working days of your placing an order e.g. if you place an order on Monday it will normally go out on Wednesday. In spring (March to May) and autumn (September to October) this may extend to 5 working days between placing an order and it being dispatched.
Once dispatched delivery is next day for most parts of the UK (see charges and destinations bottom of the page).
- Delivery is Monday to Friday 8am to 8pm excluding Bank Holidays.
- Delivery Charges are per delivery NOT per item.
Delivery Address
It is your responsibility to ensure this is correct. Any re-directions of delivery due to errors will be charged.
If goods are delivered to an incorrect address, and we are notified within 72 hours we will assist in having them retrieved but ultimately the responsibility lies with the purchaser to collect their order.
Using your PayPal account address
The agreement between you and PayPal and ourselves and PayPal requires deliveries to be sent to the address you have registered in PayPal. This will overwrite any other address stored in your account. Therefore, if you need deliveries to go to any address other than those used in PayPal you will need to pay by card. If a delivery needs to be redirected because the address stored in PayPal is incorrect you may have another delivery charge.
Leave Safe
Deliveries need to be signed for though our carrier is authorised to leave goods with a close neighbour if you are out. If you want to take responsibility for your delivery being left safely at your address or with a named close neighbour or prevent goods being left with a neighbour then you can pass these instructions to the carrier when you receive delivery emails or via their app. This does not apply to Royal Mail.
Warning: If you pass leave safe or delivery instructions to the carrier then you become responsible for the delivery and collection of your order from the time you advise our carrier to make such a delivery.
Drop Shops and Collection Points
We cannot accept responsibility for goods that are delivered to 'drop shops' or collection points. If you arrange for your order to be sent to one then you become responsible for the delivery and collection of your order from the time you advise our carrier to make such a delivery.
Failed Deliveries
If a delivery fails due to an incorrect address or none collection from customer nominated drop shops AND the goods are sent back to us by the carrier then you will be refunded your order value in full less the delivery and return costs.
Our Carrier Service
Once we dispatch your goods and on the day of delivery you will receive delivery information by text if you have given your mobile number and/or an email notification if you have given your email address.
Charges and Destination
Royal Mail
Very small items by post - prices from £2.50 to £4.25 to any destination
Local Parcel Carrier
Next day delivery once dispatched:
All mainland England, Wales and most of Scotland - £5.45 flat rate
2 day delivery once dispatched:
Scottish Highlands - see postcodes below - £13.75 for up to 19.5 kilos then increasing
Northern Ireland and Republic of Ireland - £10 for up to 24.5 kilos then increasing
Isle of Man, Isles of Scilly - £13.30 for up to 19.5 kilos then increasing
Channel Isles - £12.30 for up to 19.5 kilos then increasing
Isle of Wight - £13.00 for up to 19.5 kilos then increasing
Scottish Offshore - see postcodes below - £12.30 for up to 19.5 kilos then increasing
Highlands p/codes AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-40, PH18-26, PH30, PH31-41, PH49-50
Offshore p/codes HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3