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Mowing the Lawn

Mowing has the biggest influence on the condition of your grass. Using the mower correctly will do wonders for the lawn, so follow our advice for the simplest and most cost effective way to improve your garden.

Browse articles within this Lawn Care Advice Topic

Mowing for a Dense Lawn

How Often to Mow a Lawn

The Ideal Grass Mowing Height

When to Mow the Lawn

Grass Cutting Tips and Tricks

How to Mow Wet or Long Grass

How to Mow Lawn Edges

Lawn Mowing Perfection

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Terms and Conditions

By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

DELIVERY ADDRESS

It is your responsibility to ensure this is correct. If a delivery needs to be redirected because the address is incorrect you may have another delivery charge. If goods are delivered to an incorrectly given address, even if using PayPal, and we are notified within 72 hours we will assist in having them retrieved but ultimately the responsibility lies with the purchaser to collect their order.

NOTE for PayPal users: The agreement between you and PayPal and ourselves and PayPal requires deliveries to be sent to a registered address you select from your PayPal account. This will overwrite any other address stored in your Lawnsmith account. Therefore, if you need deliveries to go to any address other than those used in PayPal you will need to pay by card.

PRICES

Prices include VAT.

The price you pay is the price displayed on this website at the time we receive your order, except in the instance where an error has occurred with the price or product information shown on the website, at which time you will be notified of the issue and the transaction will be cancelled. In the event that an error is discovered with the price of any goods you have ordered:

We will inform you as soon as we can and complete a refund via the original tender type.
If you cancel your order and have already paid for the goods we will give you a full refund.
In the event that we are unable to contact you we will treat the order as cancelled.

LEAVE SAFE

Deliveries need to be signed for though our carrier is authorised to leave goods with a close neighbour if you are out. If you want to take responsibility for your delivery being left safely at your address or with a named close neighbour or prevent goods being left with a neighbour then you can use the 'Leave Safe' instruction when you fill in your order details. This does not apply to Royal Mail.

Warning: Leave safe relies on your delivery driver reading your instructions on the parcel label which sometimes can be hit and miss! For a reliable outcome also enter instructions via the carriers delivery email or app.

DROP SHOPS and COLLECTION POINTS

These can be unreliable therefore we cannot accept responsibility for goods that are delivered to 'drop shops' or collection points. If you arrange for your order to be sent to one then you become responsible for the delivery and collection of your order from the time you advise our carrier to make such a delivery.

FAILED DELIVERIES

If a delivery fails due to an incorrect address, refusal to accept delivery or none collection from customer nominated drop shops or delivery points AND the goods are sent back to us by the carrier then you will be refunded your order value in full less the delivery and return costs. This also applies to your cancelling your delivery due to being notified of additional carriage charges.

DAMAGED OR INCORRECT GOODS

You must inspect and report by email any damage to goods or errors within 24 hours of delivery. We are then only too happy to take appropriate steps to correct the problem at no charge. Please take pictures of the damaged packaging and goods to aid your claim.

CANCELLATIONS

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. This includes drop shops. This must be in writing by email. If your cancellation is made after goods have been acquired please see Returns & Refunds below.

FAULTY ITEMS

Any item that is faulty should be notified within 24 hours. We will then replace or refund whichever is required or most appropriate. If goods are needed to be returned you should undertake this and we will refund you our standard carriage charge on receipt. Please see Returns below for more details.

RETURNS and REFUNDS

On rare occasions you may want to return an item. We will do everything to assist in this matter but it is your responsibility for ensuring we are notified of this by email any time up to 14 calendar days after the day on which the goods were received. You then have a further 14 days in which to return the goods. A full refund will be made, including delivery charges if applicable, subject to the criteria below:-

Equipment, tools, hardware and safety products should be unused, in original condition, with their packaging and documents. If not a reduced refund will be made. Used goods will normally only be refunded at 50% of purchase price.
Perishables (seed, fertiliser, pesticides) must remain sealed in their original packaging. Opened packages can suffer moisture penetration and contamination (accidental or otherwise) and cannot therefore be returned.
You must take every care to ensure returns are not damaged in transit. We recommend you insure goods against this possibility.
You are responsible for the return delivery cost.

Return Address: Lawnsmith Ltd, 1A The Depot, Silcoates Street, Wakefield. WF2 0DX. Returns Form & Label

Refunds will be made promptly and normally within 3 days of receipt and inspection of the returned goods. If you have doubts that goods are suitable for returning please email us prior to returning them.

LOYALTY POINTS

Loyalty points will expire at the end of November 2019 when we move to a new website platform. Please use you points before then as we have no other way of redeeming them.

RELIANCE ON INFORMATION POSTED & DISCLAIMER

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

ACCESSING OUR SITE

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

OUR LIABILITY

The content displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
loss of income or revenue;
loss of business
loss of profits or contracts
loss of anticipated savings
loss of data
loss of goodwill
wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

COMMUNICATING VIA OUR ONLINE SERVICES

On our site we have various forms and methods for you to write to us with your questions and also to send pictures. We reserve the right to publish these for the benefit of our wider audience. These will always be published anonymously unless you give permission for some or all of your details to be published.

JURISDICTION AND APPLICABLE LAW

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

TRADE MARKS

LAWNSMITH is a UK registered trade mark. Please visit the IPO for classes.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR CONCERNS

If you have any concerns about material which appears on our site, please contact customersupport@lawnsmith.co.uk

Thank you for visiting our site.

Privacy & Cookie Policy

Introduction

We are committed to protecting the privacy of our site visitors and customers. We fully appreciate and respect the importance of your privacy. We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). This Privacy Notice explains the type of personal data we may collect, why we need it and how we keep it safe.

It is likely that we’ll need to update this Privacy Notice from time to time, please refer to this notice at your convenience, we’ll notify you of any significant changes.

Version 24/5/2018

1. Controller

Lawnsmith Ltd

35 Greenside, Walton, Wakefield WF2 6NN

01924 256000

(hereafter known as ”we”)

2. When do we collect your personal data?

There are a number of areas of our website where we will collect your personal data, as follows:

• When you make a purchase through our website as a guest or registered user

• When you use the contact form on our contact us page

• When you sign up as a registered user on our website

• When you place an enquiry through our website

• When you use the live chat facility on our website

• When you sign up for our newsletter

3. What sort of personal data do we collect?

• If shopping on our website, we will collect your name, email, telephone, delivery and billing address, IP address (Your IP address may vary unless you have a fixed IP address).

• Your order history

• Your consent choices

• Details of your visits and activity on our website

• Information gathered by the use of cookies in your web browser. Learn more about how we use cookies below

4. Use of Cookies

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time; if you do not accept cookies, you will be unable to use this website for shopping purposes. Our site cannot function properly without the use of cookies.

5. How and why do we use your personal data?

We are committed to providing you with a great customer experience, in order to achieve this, we must collect your personal data. Any data we collect is of legitimate interest and is so allowed by the data privacy law. This document outlines the data that is collected through our website.

Please be aware that if you do not wish to share your personal data with us, or refuse certain contact permissions, we are likely to not be able to offer our service to you. For example, you will not be able to place an order through our website.

Here is a list of reasons we use your personal data:

• So that you can place an order through our website. If we don’t collect your personal data, such as your name and address, we won’t be able to process your order.

• To keep you informed about the status of your order via transactional emails.

• To respond to order queries, returns, refunds, complaints etc. We need to keep a history of your personal data so that we can identify you and your order/enquiry history.

• To pass to a third party delivery provider. We need to deliver your product through a third party delivery provider, so we must pass your address details to them.

• To contact you about special offers, promotions and latest news.

• To improve the user experience of our website by analysing your website activity.

• To provide you with a personalised user experience by analysing your website activity.

• To send you personalised emails based on your user activity and purchase history.

• To send you invitations to write a review of your order and products purchased.

6. Who do we share your personal data with and why?

There are a number of circumstances that mean we must share your personal data with trusted third parties. We will not share your information for marketing purposes with companies outside of our organization. We only share your data so that we can facilitate your order and so that we can improve the website user experience on the whole. We only share to those whereby it is directly related to the functionality and marketing of our own website.

Here is a list of whom and why we share your data:-

• SagePay - this is our primary payment gateway, we must pass them your personal details to take payment.

Data shared: name, email, address, credit card, identification details

• PayPal - this is our secondary payment gateway, we must pass them your personal details to take payment.

Data shared: name, email, address, identification details

• Royal Mail, ParcelForce, DPD - we need to pass your details to our delivery partner so that your goods can be delivered.

Data shared: name, phone, email, address

• eKomi - so that we can send customer and product review requests to our customers.

Data shared: name, email, order item details

• LiveChat Inc - so that we can offer our customers a facility to chat with us other than by phone, email.

Data shared: name, email, identification details such as IP address

• Google - so that we can understand our website performance and make improvements

Data shared: Anonymized identification details

• Nextopia - so that we can improve the quality of our customers’ website searches

Data shared: Identification details such as IP address

7. Your consent to us using your data

During checkout, providing your email address as part of the purchase procedure is not considered consent to use that email for any email marketing purposes and as such the only communication you will receive will be for transactional purposes only.

On various pages on our site, including pages within the checkout flow, you can tick boxes in forms to consent (opt-in) to us contacting you for purposes other than transactional, such as marketing emails, sms and postal material.

If we send you email marketing, there will be a link on the email so that you can easily unsubscribe. You can also update your consent options by logging in to your account and clicking the consent options link.

8. How long do we keep your data?

We need to retain your personal data for as long as you are a customer of ours, this ensures that both ourselves and you, the customer, can view your order history. Your order history is vital should any issues arise with a past purchase, we also use your order history to offer you a better and more personalized user experience. We store the personal data for as long as is necessary considering the purpose of the processing. We also need to retain your data for accounting reasons such as tax, audits etc.

9. How do you manage your communication preferences?

There are a number of ways you can stop direct marketing communications from us:

• When logged in to your account, you can go to the page called ‘Your Account’, where you can see the choices you have previously made. From here, you can easily opt-in or opt-out of our newsletter

• When we send email marketing, there will be a link at the footer of the email that you can click to easily unsubscribe to that mailing list. This will stop any further emails from that particular list

• You can write to us as per the contact details in section 14.

10. How do you access the information we hold about you?

You have the right to request access to the personal data we hold about you, this is in the form of your customer record and order history, if you have an account, you can browse this information on our website in ‘Your account’

If you would like a copy of that information, you can write to as per the contact details in section. Within reason, this information can be provided free of charge.

11. How do we protect your personal data?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

12. What are your rights to erasure?

Under certain circumstances, you have the right to have your personal data erased. This would be a rare circumstance as we have legitimate reason to keep your data as per the reasons written in this policy.

You can write to us as per the contact details in section 14 below.

13. Changes to our privacy policy

Should we make amendments to this privacy policy we will place the amended statement on our website, with an indication of the amendment date. If the amendments are significant, we may also inform you about this by other means, for example by sending an email or placing a bulletin on our homepage. We recommend that you regularly visit our webpage and notice possible amendments to this privacy policy, review these privacy protection principles from time to time to ensure you are aware of any amendments made.

14. Who do I contact for further information

All contacts and requests concerning this privacy policy must be submitted in writing or in person to the person mentioned below:

Data Protection Coordinator

Lawnsmith Ltd., 35 Greenside, Walton, Wakefield WF2 6NN

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).

For any users of this site who perform a login, a cookie is required for this login to function properly, and so we will take this as implied consent and hide the 'accept cookies' message.

ASPSESSIOND	This is the cookie set by the website to track your session information, so that we can login you in and perform a number of critical functions on the website, such as page preferences etc. When you leave the website and close the browser, this session cookie should be removed by your browser. More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Client Cookie	This cookie is set by the website to store your login userid information, so that it is prefilled in for you and you only then need to enter your password. If you do not want this cookie to be stored, you can simply untick the 'Remember by login name' box at the login screen. Expires one year from being set.
Cart Object	This cookie is set by the website to store your shopping basket information, it is an essential aspect of our website. The cart cookie is stored for 30 days and will also clear after you checkout.
va cookie policy	This cookie is set by the website when you have clicked the "Accept Cookies" link, and is used so that we don't show you the notice on every page once you've decided you are happy with the policy. Expires one year from when set.
Google Analytics __utma __utmb __utmc __utmz	We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. You can view the Google Privacy Policy here: https://policies.google.com/privacy

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