Some handy tips on aerating your lawn using a hollow tine fork, spiking aerator and aeration shoes or sandals
Complete procedure for raking and scarifying the lawn to remove moss and thatch
Complete procedure for raking and scarifying the lawn to remove moss and thatch
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It is your responsibility to ensure this is correct. If a delivery needs to be redirected because the address is incorrect you may have another delivery charge. If goods are delivered to an incorrectly given address, even if using PayPal, and we are notified within 72 hours we will assist in having them retrieved but ultimately the responsibility lies with the purchaser to collect their order.
NOTE for PayPal users: The agreement between you and PayPal and ourselves and PayPal requires deliveries to be sent to a registered address you select from your PayPal account. This will overwrite any other address stored in your Lawnsmith account. Therefore, if you need deliveries to go to any address other than those used in PayPal you will need to pay by card.
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The price you pay is the price displayed on this website at the time we receive your order, except in the instance where an error has occurred with the price or product information shown on the website, at which time you will be notified of the issue and the transaction will be cancelled. In the event that an error is discovered with the price of any goods you have ordered:
Deliveries need to be signed for though our carrier is authorised to leave goods with a close neighbour if you are out. If you want to take responsibility for your delivery being left safely at your address or with a named close neighbour or prevent goods being left with a neighbour then you can use the 'Leave Safe' instruction when you fill in your order details. This does not apply to Royal Mail.
Warning: Leave safe relies on your delivery driver reading your instructions on the parcel label which sometimes can be hit and miss! For a reliable outcome also enter instructions via the carriers delivery email or app.
These can be unreliable therefore we cannot accept responsibility for goods that are delivered to 'drop shops' or collection points. If you arrange for your order to be sent to one then you become responsible for the delivery and collection of your order from the time you advise our carrier to make such a delivery.
If a delivery fails due to an incorrect address, refusal to accept delivery or none collection from customer nominated drop shops or delivery points AND the goods are sent back to us by the carrier then you will be refunded your order value in full less the delivery and return costs. This also applies when cancelling your order due to being notified of additional carriage charges owing to an incorrect address being given at the time of ordering.
You must inspect and report by email any damage to goods or errors within 24 hours of delivery otherwise the carrier has the right to deny responsibility. You must take pictures of the packaging, package label and damage to goods to aid your claim and keep all packaging until the claim is concluded. We are then only too happy to take appropriate steps to correct the problem quickly and at no charge.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. This includes drop shops. This must be in writing by email. If your cancellation is made after goods have been acquired please see Returns & Refunds below.
Any item that is faulty should be notified within 24 hours. We will then replace or refund whichever is required or most appropriate. If goods are needed to be returned you should undertake this and we will refund you our standard carriage charge on receipt. Please see Returns below for more details.
On rare occasions you may want to return an item. We will do everything to assist in this matter but it is your responsibility for ensuring we are notified of this by email any time up to 14 calendar days after the day on which the goods were received. You then have a further 14 days in which to return the goods. A full refund will be made, including delivery charges if applicable, subject to the criteria below:-
Return Address: Lawnsmith Ltd, 1A The Depot, Silcoates Street, Wakefield. WF2 0DX. Returns Form & Label
Refunds will be made promptly and normally within 3 days of receipt and inspection of the returned goods. If you have doubts that goods are suitable for returning please email us prior to returning them.
We reserve the right to substitute a similar suitable product of equal or greater value should the item ordered be unavailable. In extreme conditions such as during pandemics we will credit unavailable items without notification if a substitiution is unavailable.
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