Brexit: Ireland and Northern Ireland
We regret we will not be able to export until further notice.
Deliveries during Covid
Please see deliveries for up to date delivery information and current delivery times.
Due to the volume of online business our carrier DPD is sometimes taking more than a day to deliver. In addition, even though we have a collection booked for your order, sometimes it is not collected. This means you get a notification to say your goods are on the way but when you check it says there are no parcels. This is because they are yet to be scanned. Slightly confusing so please be patient as it all comes good in the end.
Royal Mail can take up to 5 days to deliver
Note: When ordering please ensure a correct address as retrieving incorrectly addressed parcels or those sent to a closed business will be your responsibility.
Contacting us during Covid
Unfortunately, due to the new working practices we no longer have the time or staff to offer a full phone service. Please contact us as follows:
Our technical advisors Bill and Roy are on a home working schedule. Technical or lawncare questions should be emailed to thelawnsmith@lawnsmith.co.uk
For anything else email customersupport@lawnsmith.co.uk
If you don't have access to email please leave a message on 01924 256000 and we will return your call quite possibly in the evening.
Statement from our carrier DPD
For customers taking delivery in person:
With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.
If goods are to be left with a neighbour the same rule applies and if you have a safe place to leave your order this will be done as usual.
Customers can now leave a note on their front door telling us where to leave their parcel and our drivers will take a photo.
To be more informed about your delivery it may be a good idea to install the DPD app on your smartphone here