Damaged or Incorrect Goods
You must inspect and report by email any damage to goods or errors within 24 hours of delivery. We are then only too happy to take appropriate steps to correct the problem at no charge. Please take pictures of the damaged packaging and goods to aid your claim.
Any item that is faulty should be notified within 24 hours. We will then replace or refund whichever is required or most appropriate. If goods are needed to be returned you should undertake this and we will refund you our standard carriage charge on receipt. Please see Returns below for more details.
You may cancel your order at any time before delivery for a full refund or up to 14 calendar days after the day on which the goods were received. This must be in writing by email. If your cancellation is made after goods have been received please see Returns & Refunds below.
Returns & Refunds
On rare occasions you may want to return an item. We will do everything to assist in this matter but it is your responsibility for ensuring we are notified of this by email any time up to 14 calendar days after the day on which the goods were received. You then have a further 14 days in which to return the goods. A full refund will be made, including delivery charges if applicable, subject to the criteria below:-
- Equipment, tools, hardware and safety products should be unused, in original condition, with their packaging and documents. If not a reduced refund will be made. Used goods will normally only be refunded at 50% of purchase price.
- Perishables (seed, fertiliser, pesticides) must remain sealed in their original packaging. Opened packages can suffer moisture penetration and contamination (accidental or otherwise) and cannot therefore be returned.
- You must take every care to ensure returns are not damaged in transit. We recommend you insure goods against this possibility.
- You are responsible for the return delivery cost.
Return Address: Lawnsmith Ltd, 1A The Depot, Silcoates Street, Wakefield. WF2 0DX. Returns Form & Label
Refunds will be made promptly and normally within 3 days of receipt and inspection of the returned goods. If you have doubts that goods are suitable for returning please email us prior to returning them.