Lawn Care Experts

OPEN - DELIVERY AND CONTACT UPDATES..... Click here to find out more

Coronavirus Advice

Welcome back.

Delivery Schedule

From 2nd April       -        up to 3 working days delay between ordering and dispatch

Note: When ordering please ensure a correct HOME address as retrieving incorrectly addressed parcels or those sent to a closed business will be your responsibility.

How to contact us

We are experiencing unprecedented levels of demand due to the time of year and the current 'stay at home' policy so unfortunately no longer have the time or staff to answer the phone. Please contact us as follows:

Our technical advisors Bill and Mak are on a home working schedule. Technical or lawncare questions should be emailed to thelawnsmith@lawnsmith.co.uk

For anything else email customersupport@lawnsmith.co.uk

If you don't have access to a computer please leave a message on 01924 256000 and we will return your call quite possibly in the evening.

It would also help during these difficult times if you could refrain from ringing or emailing to find out when delivery will be. The best advice we have is above, thank you.

Statement from our carrier DPD

The pick-up drop shop service is no longer in operation.

For customers taking delivery in person:

With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

If goods are to be left with a neighbour the same rule applies and if you have a safe place to leave your order this will be done as usual.

Customers can now leave a note on their front door telling us where to leave their parcel and our drivers will take a photo.

To be more informed about your delivery it may be a good idea to install the DPD app on your smartphone here

https://www.dpd.co.uk/lp/yourdpd/index.html#download

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