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It is your responsibility to ensure this is correct. If a delivery needs to be redirected because the address is incorrect you may have another delivery charge. If goods are delivered to an incorrectly given address, even if using PayPal, and we are notified within 72 hours we will assist in having them retrieved but ultimately the responsibility lies with the purchaser to collect their order.
NOTE for PayPal users: The agreement between you and PayPal and ourselves and PayPal requires deliveries to be sent to a registered addresses you select from your PayPal account. This will overwrite any other address stored in your Lawnsmith account. Therefore, if you need deliveries to go to any address other than those used in PayPal you will need to pay by card.
Prices include VAT.
The price you pay is the price displayed on this website at the time we receive your order, except in the instance where an error has occurred with the price or product information shown on the website, at which time you will be notified of the issue and the transaction will be cancelled. In the event that an error is discovered with the price of any goods you have ordered:
Deliveries need to be signed for though our carrier is authorised to leave goods with a close neighbour if you are out. If you want to take responsibility for your delivery being left safely at your address or with a named close neighbour or prevent goods being left with a neighbour then you can use the 'Leave Safe' instruction when you fill in your order details. This does not apply to Royal Mail.
These can be unreliable therefore we cannot accept responsibility for goods that are delivered to 'drop shops' or collection points. If you arrange for your order to be sent to one then you become responsible for the delivery and collection of your order from the time you advise our carrier to make such a delivery.
You must inspect and report by email any damage to goods or errors within 24 hours of delivery. We are then only too happy to take appropriate steps to correct the problem at no charge.
You may cancel your order at any time before delivery for a full refund or up to 14 calendar days after the day on which the goods were received. This must be in writing by email. If your cancellation is made after goods have been received please see Returns & Refunds below.
On rare occasions you may want to return an item. We will do everything to assist in this matter but it is your responsibility for ensuring we are notified of this by email any time up to 14 calendar days after the day on which the goods were received. You then have a further 14 days in which to return the goods. A full refund will be made, including delivery charges if applicable, subject to the criteria below:-
Return Address: Lawnsmith Ltd, 1A The Depot, Silcoates Street, Wakefield. WF2 0DX. Returns Form & Label
Refunds will be made promptly and normally within 3 days of receipt and inspection of the returned goods. If you have doubts that goods are suitable for returning please email us prior to returning them.
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The content displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
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We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
On our site we have various forms and methods for you to write to us with your questions and also to send pictures. We reserve the right to publish these for the benefit of our wider audience. These will always be published anonymously unless you give permission for some or all of your details to be published.
LAWNSMITH is a UK registered trade mark. Please visit the IPO for classes.
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