Damaged or Incorrect Goods
You must inspect and report by email any damage to goods or errors within 24 hours of delivery. You must take pictures of the packaging, package label and damage to goods to aid your claim and keep all packaging until the claim is concluded. We are then only too happy to take appropriate steps to correct the problem quickly and at no charge.
Cancellations
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. This includes drop shops. This must be in writing by email. If your cancellation is made after goods have been acquired please see Returns & Refunds below.
Returns & Refunds
On rare occasions you may want to return an item. We will do everything to assist in this matter but it is your responsibility for ensuring we are notified of this by email any time up to 14 calendar days after the day on which the goods were received. You then have a further 14 days in which to return the goods.
A full refund will be made, including delivery charges if applicable, subject to the criteria below:-
- Equipment, tools, hardware and safety products should be unused, in original condition, with their packaging and documents. If not a reduced refund will be made. Used, constructed or trialed goods will normally only be refunded at 50% of purchase price.
- Perishables (seed, fertiliser, pesticides) must remain sealed in their original packaging. Opened packages can suffer moisture penetration and contamination (accidental or otherwise) and cannot therefore be returned. The 14 day notice and 14 day return period is very strictly adhered to with perishables as none 'quality controlled storage' conditions can have a detrimental effect on the products viability.
- You must take every care to ensure returns are not damaged in transit. We recommend you insure goods against this possibility.
- You are responsible for the return delivery cost.
Return Address: Lawnsmith Ltd, 2 The Depot, Silcoates Street, Wakefield. WF2 0DX. Returns Form
Refunds will be made promptly and normally within 3 days of receipt and inspection of the returned goods. If you have doubts that goods are suitable for returning please email us prior to returning them.